Return Policy

Returns/Exchanges

Thank you for your order. Before returning any merchandise for store credit or exchange, please email us at giftshop@ravinia.org.

All returns for store credit or exchanges must be completed within fourteen (14) days of receipt date. Please attach a copy of your receipt with the merchandise being returned. You will be credited for the product value and taxes, less return shipping and handling fees. Shipping and handling charges are not refundable.

CD and DVD sales are considered final but may be exchanged if defective or damaged and will be replaced with the same title only.

Shipping and Handling charges will be applied to any exchange and must be paid in full before exchanged merchandise will be shipped.

Contact us promptly if you have received a damaged or defective product. We will arrange for the return and/or replacement of all merchandise. Replacement merchandise will not be sent until the damaged or defective item is returned.

Your purchase at the Ravinia Gift Shop supports the educational programs of Ravinia. The Ravinia Gift Shop, a project of the Women's Board, benefits not-for-profit Ravinia and is designed to enhance the Ravinia experience and promote awareness of the arts.

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