Thank you for your purchase.

The Festival Shop is a not-for-profit shop supporting Ravinia and its Reach Teach Play music education programs.


Holiday Returns Policy

For all holiday exchanges, returns, and damages; please contact


Merchandise purchased after October 31st, 2020 can be exchanged before January 22nd, 2021 for product of equal or greater value. Exchanges of items purchased after January 22nd, 2021 can be exchanged up to seven (7) days from purchase for product of equal or greater value.


Returns are accepted up to seven (7) days from purchase for store credit only.


Damages will be exchanged for store merchandise (at equal value) or store credit.

Your original receipt is required for all exchanges, returns, or damages.

All returns and exchanges must be in original condition and not show signs of use or wear.

Ravinia Festival and the Festival Shop do not accept returns of recorded merchandise (including but not limited to CDs and DVDs) and artist-licensed merchandise.

Ravinia Festival and the Festival Shop reserve the right to deny any return.


For any questions about returns and exchanges, please email us at